Important information regarding your booking

WHAT HAPPENS IF THE GUEST WISHES TO CANCEL?
The guest must cancel either verbally or in writing to Tunet Hemavan AB or to the place where the booking was made. Tunet Hemavan AB is required to confirm the guest's cancellation in writing. In the event of cancellation, Tunet Hemavan AB is entitled to charge an administration fee of SEK 300.

CANCELLATION OF ACCOMMODATION AND TRAVEL WITHOUT TUNET HEMAVAN AB CANCELLATION PROTECTION
• For accommodation and/or travel cancelled 30 days or more prior to arrival, Tunet Hemavan AB retains an administration fee of SEK 300.
• For accommodation and/or travel cancelled 0–29 days prior to arrival, Tunet Hemavan AB retains 100% of the cost of the accommodation and/or travel.

CANCELLATION OF ACCOMMODATION AND TRAVEL WITH TUNET HEMAVAN AB CANCELLATION PROTECTION
• For accommodation and/or travel cancelled 30 days or more prior to arrival, Tunet Hemavan AB retains the cancellation protection fee and an administration fee of SEK 300.

• For accommodation and/or travel cancelled 0–29 days prior to arrival with a valid reason for cancellation, Tunet Hemavan AB retains the cancellation protection fee and an administration fee of SEK 300.

• For accommodation and/or travel cancelled 0–29 days prior to arrival without a valid reason for cancellation, Tunet Hemavan AB retains 100% of the cost of the accommodation and/or travel as well as the cancellation protection fee. Tunet Hemavan AB’s CANCELLATION PROTECTION

A GUEST who has purchased cancellation protection (SEK 350, purchased at the time of booking) has the right to cancel the trip as outlined below.

The cancellation protection covers the GUEST’s cancellation costs if they are compelled to cancel their booking due to the GUEST, a close relative, or a travel companion:
• Suffering from acute illness, accidental injury, or death
• Being called up for military or civil defense service
• Suffering significant damage to their primary residence due to fire, flooding, or a similar serious event
• Experiencing a serious incident at their workplace
• Having their scheduled vacation revoked by their employer after the booking was made, where such revocation could not reasonably have been foreseen
• Experiencing a sudden and unforeseen breakdown of their private car or a car rented for private use while en route to the destination, provided the issue cannot be rectified within 24 hours.
The Guest is required to provide proof of a valid reason—such as a medical certificate or official documentation—upon request by the Company.

EXCEPTIONS
The cancellation protection does not cover costs if the GUEST must cancel due to circumstances or an illness known to them at the time the protection was purchased, or if the trip was booked against medical advice. The cancellation protection does not apply to incidents occurring after the agreed date of arrival. The GUEST must be able to substantiate the reason for their inability to travel with documentation from, for example, a doctor, public authority, employer, or insurance company. This documentation must be received by Tunet Hemavan AB within 30 days of the cancellation date.

Rules regarding how the GUEST cancels are set out under the heading "WHAT APPLIES IF THE GUEST WISHES TO CANCEL?" above.

DEFINITIONS

Cancellation costs refer to the amount paid for the arrangement that is not refunded by Tunet Hemavan AB upon cancellation. Amounts paid by the GUEST for cancellation protection are non-refundable. A "travel companion" refers to a person included in the same booking as the GUEST. "Close relative" refers to a spouse, cohabiting partner, registered partner, child, grandchild, sibling, parent, parent-in-law, grandparent, another person with whom the GUEST lives as a spouse, or a person who has legal custody of a relative within the GUEST's family.

Payment terms – Online payment

WHEN DOES THE GUEST'S BOOKING BECOME BINDING?

It is the GUEST's responsibility to check the confirmation and ensure that the arrival and departure dates are correct. The booking becomes binding on both Tunet Hemavan AB and the GUEST as soon as Tunet Hemavan AB has confirmed the booking (a booking number is assigned) and the GUEST has paid the agreed deposit (or the full booking amount) within the agreed timeframe.

WHEN MUST THE GUEST PAY?

Payment for the arrangement must be received by Tunet Hemavan AB no later than the date specified in the confirmation. Tunet Hemavan AB reserves the right to charge an initial partial payment (booking fee) upon confirmation or the full booking amount. The total cost of the arrangement must be paid in full before it commences.

• For arrangements booked online, full payment—comprising the agreed price plus any optional cancellation protection—must be received by Tunet Hemavan AB on the day of booking.

PAYMENT VIA INTERNET/WEBSITE
Guests can pay securely and conveniently using a card (VISA, MasterCard, Amex, Maestro, Eurocard), Swish, Klarna, or PayPal.
PAYMENT FEES
For payments originating from abroad, the guest is responsible for covering transaction fees in both their home country and Sweden. Tunet Hemavan AB must receive the agreed price in the currency specified on the confirmation. Any unpaid fees will be charged to the guest no later than upon arrival.

WHAT HAPPENS IF THE GUEST DOES NOT PAY ON TIME?
The booking will be cancelled if the booking fee or the final payment is not received by Tunet Hemavan AB must reach Hemavan AB no later than the due date stated on the confirmation. If the guest fails to pay on time, this is considered a cancellation, and the cancellation rules apply.